Cambridge,  MA 
United States
  • Booth: 9505

Real-time feedback solutions to impact guest experience

FeedbackNow by Forrester is the worldwide leader for real-time feedback solutions to measure guest experience to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to identify critical areas for measuring guest feedback whether that be seated areas, cash registers, exits, restrooms, waiting areas, cafeterias, and other facilities. Not only can our interfaces be deployed at any guest touch point, they can also be used in several different ways thus fitting each touch point ideally. Our Smiley Boxes can be deployed by setting up a voting stand near exit points or counter solutions at cash registers and cafeterias as well as mounting them directly to a wall of a bathroom.

FeedbackNow by Forrester provides a unique mix of experience, innovative functionality, capability that will exceed expectations:

  • Combination of digital & physical feedback devices for different touch points, including only real-time, wireless solution to use guest feedback for operational improvements
  • Proprietary methodology to create impact on customers experience in restaurants
  • Most sophisticated analytics tools (web portal & APP)
  • Plug-and-play solution with no local IT requirements onsite
  • Robust system with special fit to each touch point

Looking forward to welcoming you at our booth 9505!

Brands: FeedbackNow, Forrester, Smiley Box, Real-time feedback solutions, guest experience

 Additional Info

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