Leader in e-learning solutions for the restaurant industry.
DiscoverLink, Inc. is the leader in e-learning for the restaurant industry, offering a unique combination of content and technology solutions supported by extensive development and implementation expertise. Founded in 2002, DiscoverLink has delivered e-learning solutions for more than 200 restaurant brands, including some of the industry’s leading chains, leveraging the 25+ years of e-learning experience of its founders.
DiscoverLink partners with its clients to develop solutions that combine its library of more than 90 restaurant-specific training courses, with custom-developed courses and a learning management system optimized for the restaurant industry. DiscoverLink uses a metrics-based methodology to measure the success of e-learning programs it deploys for its clients. This ensures a high return on investment that enables further investment in training programs.
Improve Training Consistency & Staff Competency
With controlled delivery and tracked compliance, restaurants can ensure key messages reach employees on a consistent basis. This can be especially useful when delivering information about corporate objectives, limited-time offers or mandatory compliance training.
In addition, highly interactive courses delivered via e-learning have been shown to improve training effectiveness. One customer reported an 83.8% increase in training certifications after implementing a DiscoverLink solution.
Reduce Training Costs & Turnover
E-learning’s obvious ROI comes from minimizing travel expenses – for example, one client saved $400,000 in the first year – but it has also been shown to shorten the duration of training. One customer cut two weeks out of their MIT program, and several others cut their training hours for counter and kitchen staff in half.
With employee turnover on the rise and recruiting becoming more and more challenging, employee retention has become a key priority again for many restaurants. Typical results after implementing a DiscoverLink solution are turnover reductions of 30-35%.
Clients who correlate e-learning usage with unit performance have shown excellent results against key metrics at the unit level. For example, at one 500-unit chain, the top 10% of units engaged with e-learning saw profits increase by 170% through higher revenue, better cost management, and improved customer satisfaction.
And, e-learning is not just for hourly workers. Three major chains that leveraged an e-learning program to prepare general managers for their role saw success rates of new GM improve from 65% to 95%.
With its extensive e-learning experience and expertise in the hospitality industry, DiscoverLink is uniquely qualified to help restaurant chains implement e-learning solutions that maximize ROI and deliver exceptional results. Headquartered in West Chicago, Illinois, DiscoverLink maintains staff in eight states throughout the United States.
Brands: DiscoverLink Talent, DiscoverLink Content Library