DiscoverLink

West Chicago,  IL 
United States
http://discoverlink.com/
  • Booth: 7263


Leader in e-learning solutions for the restaurant industry.

DiscoverLink, Inc. is the leader in e-learning for the restaurant industry, offering a unique combination of content and technology solutions supported by extensive development and implementation expertise.  Founded in 2002, DiscoverLink has delivered e-learning solutions for more than 200 restaurant brands, including some of the industry’s leading chains, leveraging the 25+ years of e-learning experience of its founders.

DiscoverLink partners with its clients to develop solutions that combine its library of more than 90 restaurant-specific training courses, with custom-developed courses and a learning management system optimized for the restaurant industry.  DiscoverLink uses a metrics-based methodology to measure the success of e-learning programs it deploys for its clients.  This ensures a high return on investment that enables further investment in training programs. 

Improve Training Consistency & Staff Competency

With controlled delivery and tracked compliance, restaurants can ensure key messages reach employees on a consistent basis.  This can be especially useful when delivering information about corporate objectives, limited-time offers or mandatory compliance training. 

In addition, highly interactive courses delivered via e-learning have been shown to improve training effectiveness.  One customer reported an 83.8% increase in training certifications after implementing a DiscoverLink solution.

Reduce Training Costs & Turnover

E-learning’s obvious ROI comes from minimizing travel expenses – for example, one client saved $400,000 in the first year – but it has also been shown to shorten the duration of training.  One customer cut two weeks out of their MIT program, and several others cut their training hours for counter and kitchen staff in half.

With employee turnover on the rise and recruiting becoming more and more challenging, employee retention has become a key priority again for many restaurants.  Typical results after implementing a DiscoverLink solution are turnover reductions of 30-35%.

Increase Performance

Clients who correlate e-learning usage with unit performance have shown excellent results against key metrics at the unit level.  For example, at one 500-unit chain, the top 10% of units engaged with e-learning saw profits increase by 170% through higher revenue, better cost management, and improved customer satisfaction.

And, e-learning is not just for hourly workers.  Three major chains that leveraged an e-learning program to prepare general managers for their role saw success rates of new GM improve from 65% to 95%.

With its extensive e-learning experience and expertise in the hospitality industry, DiscoverLink is uniquely qualified to help restaurant chains implement e-learning solutions that maximize ROI and deliver exceptional results.   Headquartered in West Chicago, Illinois, DiscoverLink maintains staff in eight states throughout the United States.

Brands: DiscoverLink Talent, DiscoverLink Content Library


 Press Releases

  • Contact:

    Kayla Dusing

    DiscoverLink, Inc.

    630-621-9742

    kayladusing@discoverlink.com

    New Feature Improves Experience for Low Bandwidth Locations

    West Chicago, Illinois—May 17, 2019—DiscoverLink, Inc., the leader in e-learning solutions for the hospitality industry, announces the launch of Tin Can to the DiscoverLink Talent Mobile App beta program. Tin Can improves the completion rate of online learning and provides a better learner experience for restaurant locations with limited bandwidth or unreliable internet connections. It allows courses to be downloaded to iOS or Android devices without worry of losing completion data due to connectivity issues.

    The beta program has been in progress since April 1st and includes 12 DiscoverLink Talent clients testing the Mobile App across more than 100 locations. The Mobile App is scheduled for launch in June.

    The Mobile App is the mobile device version of DiscoverLink’s enterprise e-learning solution, DiscoverLink Talent. DiscoverLink Talent is a restaurant-optimized learning management system (LMS) that can be combined with DiscoverLink’s extensive library of mobile-ready e-courses.

    In addition to the new Tin Can capabilities, the Mobile App:

    • Provides access to resources with no login required for just-in-time viewing of training content, operations manuals, recipes, how-to videos, and more
    • Enables messages to be sent to all users across the whole system or to specific groups of users or individuals
    • Allows learners to log in to complete training assigned to them, but prevents unauthorized offsite access using geofencing security options
    • Delivers instant feedback on deployed resources with 5-star learner ratings and usage statistics by location
    • Facilitates easy onsite setup via QR code scanning with no IT intervention required

    “Mobile technology is the wave of the future for e-learning in restaurants,” said Tom Tankelewicz, COO for DiscoverLink. “With the new Mobile App, restaurant brands will be able to deploy training resources for instant access and communicate more effectively with all of its learners.”

    DiscoverLink Talent and the new Mobile App will be available for demonstration at the National Restaurant Show, May 18 -21, at booth 7263 in the North Hall.

    ###

    About DiscoverLink, Inc. (discoverlink.com):  DiscoverLink is the leader in e-learning for the hospitality industry, offering a unique combination of content and technology solutions supported by extensive development and implementation expertise. Founded in 2002, DiscoverLink has delivered e-learning solutions for more than 350 restaurant brands, including many of the industry’s leading chains, leveraging the 25+ years of e-learning experience of its founders.

    DiscoverLink partners with its clients to develop solutions that combine its library of more than 100 restaurant-specific training courses, with custom-developed courses and a learning management system optimized for the restaurant industry. DiscoverLink uses a metrics-based methodology to measure the success of e-learning programs it deploys for its clients. This ensures a high return on investment that enables further investment in training programs. 


 Products

  • DiscoverLink Mobile App
    The new DiscoverLink Mobile App enables on-demand content for team members by allowing access to resources, courses, videos, and messaging. The app is equipped with Tin Can, ideal for locations with low bandwidth or poor connection....

  • The Mobile App is the mobile device version of DiscoverLink’s enterprise e-learning solution, DiscoverLink Talent. DiscoverLink Talent is a restaurant-optimized learning management system (LMS) that can be combined with DiscoverLink’s extensive library of mobile-ready e-courses.

    The DiscoverLink Mobile App:

    • Provides access to resources with no login required for just-in-time viewing of training content, operations manuals, recipes, how-to videos, and more
    • Enables messages to be sent to all users across the whole system or to specific groups of users or individuals
    • Allows learners to log in to complete training assigned to them, but prevents unauthorized offsite access using geofencing security options
    • Delivers instant feedback on deployed resources with 5-star learner ratings and usage statistics by location
    • Facilitates easy onsite setup via QR code scanning with no IT intervention required

 Additional Info

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