Encounter AI  

San Francisco,  CA 
United States
  • Booth: 10929

Intelligent Voice Assistant for Your Drive-Thru

Encounter AI uses voice technology to make your restaurant and retail experiences faster, friendlier, and more efficient.

  1.  Update your drive-thru and kiosk with voice assistant technology.
  2.  Upsell your customers using biometric identifiers or loyalty programs.
  3.  Leverage decision logic to show customers relevant menu items.

 Press Releases



    Encounter AI Launches “Mai” The World’s Most Advanced Artificial Intelligence Voice Ordering Assistant for Restaurants

    The Vocal Commerce Solution Provides Personalization While Improving Order Accuracy, Service and Speed.


    Chicago,IL May 17, 2019 - Former restaurant franchisee owner & QSR consultant Derrick Johnson has partnered with solutions consultant Kabah Conda to launch Encounter AO, an artificial intelligence company aimed at improving the retail experience. Their first product, Mai, is a voice enabled ordering assistant that compiles customers orders instantly via mobile, on kiosk and at the drive-thru, freeing staff to focus on higher value tasks.


    Mai is the first comprehensive on-premise voice solution for restaurant and retailers. Inclusive to all ages and disability friendly, the tool integrates into a restaurants’ point of sale to not only take customer orders instantly, but to answer all of their questions - in the tone and style of the establishment’s choice. As it collects orders and has more conversations Mai becomes more intuitive, remembering customers preferences to offer them targeted products and promotions in the future.


    Johnson conceptualized the solution after a stint as a restaurant owner and investor where he got a first-hand glimpse of the industries’ struggles with high staff turnover, skyrocketing labor costs, and inconsistent customer experience.“I saw first hand the operational struggles caused by restaurants being behind the times technologically,” says Johnson. “I wanted to develop solutions that gave restaurateurs a fighting chance.”


    To further their mission of making restaurants more agile and profitable, Encounter has made the solution widely accessible by offering Mai in an assortment of point of sale systems including XPIENT, Oracle Micros, Par, Brink POS, Positouch, and Aloha. The team also prides itself in offering ongoing support to owners - taking care of technical operations so owners can focus on running their businesses. Mai is currently being piloted at several drive-thru restaurants throughout the Midwest.  


    “Our goal for the product is to expand from restaurants to retail,” adds Johnson. “Within 5 years we want to be the de-facto voice interface for on-premise commerce globally.”


    To learn more or to schedule a demo of Mai please visit https://encounterai.com.



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